Last updated: April 9, 2026
This Privacy Policy describes how Panda Peptides (the “Site”, “we”, “us”, or “our”), a trade name of Xylo Research Systems LLC, dba Panda Peptides, a California limited liability company, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pandapeptides.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, and enforce any applicable terms of service.
We do not sell your personal information for money. We may disclose limited personal information to service providers, analytics providers, advertising partners, and similar third parties when needed to operate the Services, market our business, measure ad performance, build or suppress advertising audiences, or otherwise support our business, subject to this Privacy Policy and applicable law.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Our payment processors, who collect payment information (e.g., bank account details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail. We may also use limited personal information, including contact details and identifiers, to create, match, suppress, or measure audience segments with advertising platforms and partners, including by using hashed customer information where supported. If we ever offer marketing or promotional text messages, we will request separate consent before sending them.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
Categories of Personal Information Collected (Past 12 Months)
- Identifiers: Name, email address, phone number, mailing address, IP address, account username
- Commercial Information: Purchase history, products viewed, shopping cart contents
- Internet or Network Activity: Browsing history on our Site, interactions with our emails, cookies and tracking data
- Geolocation Data: Approximate location derived from IP address
Sale / Sharing of Personal Information
Panda Peptides does not sell personal information for money. However, we may disclose limited identifiers, contact information, commercial information, and online identifiers to advertising platforms, analytics providers, and similar partners for marketing, audience matching, audience suppression, measurement, and related advertising purposes. Depending on applicable law, some of these disclosures may be considered “sharing” for cross-context behavioral advertising. California residents may request to opt out of this type of sharing by contacting support@pandapeptides.com with the subject line “Do Not Sell or Share”.
Data Retention Periods
- Transaction and order records: 7 years (for tax, legal, and accounting compliance)
- Account information: Duration of your account plus 3 years after account closure
- Marketing preferences: Until you opt out or request deletion
- Analytics and usage data: 26 months
- Customer support communications: 3 years from last interaction
Sensitive Personal Information
We collect payment information (such as bank account or transaction details) which is considered sensitive personal information. This information is processed directly by our third-party payment processors and is not stored on our servers. We use this information only as necessary to process your transactions.
Your California Privacy Rights
As a California resident, you have the right to:
- Know and Access: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Delete: Request deletion of your personal information, subject to certain exceptions
- Correct: Request correction of inaccurate personal information
- Limit Use of Sensitive Information: Request that we limit our use of sensitive personal information to what is necessary to perform our services
- Opt-Out of Sale / Sharing: Request that we stop selling or sharing your personal information for cross-context behavioral advertising, where applicable
- Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment
To exercise any of these rights, email support@pandapeptides.com with the subject line “CCPA Request” or “Do Not Sell or Share.” We will verify your identity before processing your request and respond within 45 days as required by law.
Text Messages / SMS
If you choose to opt in at checkout, we may send text messages to the mobile number you provide for order-related and customer service purposes, including order confirmation, payment follow-up, checkout assistance, shipping updates, delivery updates, customer support responses, replacement coordination, refund or issue-resolution messages, and case-specific courtesy discounts, price adjustments, or offers tied to a specific order, purchase inquiry, cart, or support issue. SMS consent is optional and is not a condition of purchase.
Even if you do not opt in to optional SMS at checkout, we may still send transactional or operational text messages related to an order, account, or inquiry where needed to verify information, resolve a payment issue, complete fulfillment, provide delivery updates, or respond to customer support requests, as permitted by law.
This checkout SMS consent does not authorize general marketing campaigns, recurring promotional text messages, or bulk SMS outreach. If we ever offer general marketing text messages in the future, we will request separate consent for those messages.
Message frequency varies based on your order activity and support needs. Message and data rates may apply. You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact support@pandapeptides.com. We do not sell your mobile information, and we do not share SMS consent with third parties except service providers that help us deliver these communications on our behalf.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).
Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or set your browser to alert you when cookies are being sent. Note that disabling cookies may affect site functionality and your ability to place orders.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, as described in the “Data Retention Periods” section above under California Privacy Rights.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
United States Only
Our services are available only within the United States. We do not ship internationally and our Site is intended for U.S. customers only. If you access our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and where our business operates.
Contacto
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@pandapeptides.com.