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La versión completa y vigente de esta política se encuentra en inglés y prevalece en caso de conflicto.
- Los pedidos normalmente se procesan en 1 a 2 días hábiles.
- Actualmente enviamos dentro de Estados Unidos con envío prioritario por UPS, USPS o FedEx, según la mejor opción para cada pedido.
- El envío cuesta $10 con tarifa plana y es gratuito en pedidos de $50 o más.
- Después del despacho, la entrega normalmente tarda de 1 a 3 días hábiles. La mayoría de los pedidos llegan en 2 a 5 días hábiles en total, incluyendo el procesamiento.
- Si un paquete se pierde, llega dañado o sufre un retraso importante, contáctanos dentro de los 30 días.
- Enviamos a direcciones físicas y a apartados postales (PO box); los pedidos a un apartado postal se envían por USPS. Por ahora no enviamos a direcciones APO/FPO. Los envíos a apartados postales, freight forwarders o servicios de reenvío de paquetes se envían bajo riesgo del comprador.
Last updated: October 17, 2026
Processing Time and Cutoff
Orders are typically processed within 1-2 business days after payment is confirmed. Our regular fulfillment cutoff is 3:00 p.m. Eastern time, Monday through Saturday.
For fulfillment purposes, each business day closes at 3:00 p.m. Eastern time. Orders with confirmed payment before that cutoff are treated as received during that business day. Orders confirmed after 3:00 p.m. Eastern time, on Sundays, or on carrier holidays are treated as received the next business day.
We do our best to move orders faster when possible, but the 1-2 business day processing window is measured from the business day when payment is confirmed before the cutoff.
Shipping Methods
We ship domestic (US) orders with Priority Shipping via UPS, USPS, or FedEx, choosing the best option for each order.
- Priority Shipping: $10 flat rate
- Free Priority Shipping: orders $50+
Estimated Delivery Window
Priority Shipping has an estimated transit time of 1-3 business days after dispatch. Allow 1-2 business days for order processing before shipment, for an estimated 2-5 business days total. These are estimates, not guaranteed delivery dates; weekends, carrier holidays, and service disruptions can affect delivery.
Carriers
We ship with UPS, USPS, or FedEx and choose the carrier and service for each order. Your tracking email shows which carrier is delivering your package.
Domestic Shipping Only
We currently only ship within the United States. International orders are not available at this time.
Tracking
Once your order ships, you will receive a tracking number via email. You can track your package through our website or directly on the carrier’s website.
Delivery Issues
If your package is lost, damaged, or significantly delayed, please contact us at support@pandapeptides.com within 30 days of the expected delivery date (or delivery date if damaged).
- Lost packages: We will file a carrier claim and, if verified as lost, reship your order at no cost. See our Return Policy for full details on lost shipment coverage.
- Damaged packages: Please photograph the damage and contact us. See our Return Policy for documentation requirements and reshipment eligibility.
High-Risk Addresses
We ship to street addresses and PO boxes; PO box orders ship via USPS. We do not currently ship to APO/FPO addresses. Shipments to PO boxes, freight forwarders, or package forwarding services ship at the buyer’s risk. We may not cover losses to these address types due to elevated delivery risk. We recommend using a residential or business address for best results.
Address Accuracy
Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately at support@pandapeptides.com; changes can only be made before the order ships.